You can request a change-of-mind return within 14 days of delivery.
Items must be unused, unassembled and in their original packaging, with all tags and labels in the same condition as when delivered.
No. Assembled or used items cannot be returned under our change-of-mind policy.
Contact our Customer Service team and, once approved, we will arrange collection. We aim to collect within 10 working days.
Yes. Our standard collection fee is £65. Additional charges may apply for larger or heavier items depending on weight and volume.
A further £65 collection fee will apply if another collection is required due to you not being home on a date that was agreed.
Yes. You can arrange your own courier at your own cost. Returns must be sent to 1 Boundary Road, Haverhill, CB9 7YH.
Once the item has been returned and inspected, your refund will be processed to the original payment method. Please allow up to 10 working days for the refund to be processed.
The item will be inspected on arrival. If it is not returned in the required condition, applicable costs may be deducted from your refund.
No, original delivery charges are not refundable on change-of-mind returns.
Any refund will be applied to your finance agreement and may reduce your future monthly payments (if the refund is less than the full order value).
Please contact our Customer Service team with your order number and photographs of the damage. Where an exchange is agreed, we will arrange this free of charge.
No. Outlet and sold-as-seen items cannot be returned due to a change of mind.
Yes. Nothing in this policy affects your statutory rights.