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Delivery information

Delivery Expectations

The geographical location and courier availability may impose restrictions on our delivery service, particularly in certain areas. Deliveries to the Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight, and Northern Ireland may not always be feasible. If you are interested in having our products delivered to these regions, please contact our delivery team before placing your order. We will provide a delivery quotation based on the products you require. Additionally, please be aware that delivery to these areas may take up to 3-4 weeks, exceeding our standard delivery timeframe of 7-10 working days.

Delivery Day

On the scheduled delivery day, you will receive notification of your estimated delivery window between 10 am and 5 pm. The delivery drivers aim to contact you 30 minutes before their arrival for your convenience.

If you have opted for any of the premium build and packaging removal services, our courier will need clear and safe access to you property.

If this is not possible and our trusted delivery partners are unable to access your property or garden, all deliveries will be made to the front of the property, referred to as a 'kerbside' delivery. In the event you are not available on the agreed delivery day, a repeat delivery charge may apply.

Our standard delivery service excludes the setup or assembly of items, as well as the removal of packaging materials. If such services are required, please opt for our Package Removal or Platinum Delivery options.

It's essential to acknowledge that if you have designated a 'safe place' for delivery, you assume responsibility for any loss or damage occurring after the delivery has taken place at that location.

Delivery Options

Free Delivery

We offer FREE 2 Man Delivery to most locations across the UK mainland excluding certain parts of Scotland.

Our FREE option includes delivery directly to your garden. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. If you live in a remote location, it is your responsibility to contact Maze Living and ensure that we can deliver to your specified address before you place an order.

Please note packaging removal is not included within this service.

Packaging Removal

Our 2 Man Team can deliver directly to your garden and even take away your packing, save yourself a trip to the tip and let us do the hard work! You will also receive a call from your delivery driver 30 minutes before they are due to arrive, so you will know when to expect them.

Platinum Assembly

Our 2 Man Team Platinum service can deliver directly to your garden, assembling your new garden furniture sets and even take away your packing, save yourself a trip to the tip and let us do the hard work! You will also receive a call from your delivery driver 30 minutes before they are due to arrive, so you will know when to expect them.

Pergola Build

PLEASE NOTE - Our delivery partners can build your pergola if you opt for our pergola build/installation service at checkout. However they will not fix the pergola to the floor/ground. You will be responsible for securing the pergola to the floor/ground.

We advise a firm ground fixing is used for this pergola, ideally bolted to a concrete base. Please note paving slabs are not suitable for fixing as they can lift in windy weather.  The delivery destination must be level and safe for the crew to navigate around (we will not assemble around hot tubs or large none moving equipment that could cause health and safety issues).