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Privacy policy

Privacy Policy & Cookie Statement

Last Updated: April 27, 2026

At Maze Living, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains how we collect, use, and protect your information when you visit www.mazeliving.co.uk.

By using our website, you agree to the terms outlined in this policy.

1. Security & Data Protection

We employ industry-leading security measures to protect your information.

  • Encryption: We use advanced Secure Sockets Layer (SSL) technology to encrypt sensitive data (such as payment details) during transmission. You can verify this by the "https" prefix and the padlock icon in your browser address bar.

  • Payment Safety: We do not store full credit or debit card details on our servers. All transactions are processed through secure, PCI-DSS compliant gateways.

2. Information We Collect

To provide our services, we collect the following:

  • Identity & Contact Data: Name, email address, telephone number, and delivery/billing address.

  • Transaction Data: Details about products you have purchased and payments made.

  • Technical Data: IP address, browser type, device information, and how you interact with our website.

  • Marketing & Communications Data: Your preferences in receiving marketing from us and your communication history.

3. How We Use Your Data

We process your information based on legal grounds including contract fulfillment, legal obligation, and legitimate interest:

  • Order Fulfillment: To process transactions, arrange deliveries, and provide customer support.

  • Finance Applications: If you choose finance options (e.g., V12 Retail Finance or Klarna), your data is shared with these providers to assess eligibility.

  • Personalization: To improve your shopping experience and show you relevant products.

  • Communication: To send order updates or marketing materials (where you have opted-in).

4. Cookie Policy

Cookies are small files stored on your device that help our website function efficiently.

Types of Cookies We Use:

  1. Strictly Necessary: Essential for the website to function (e.g., keeping items in your basket). These cannot be switched off.

  2. Performance & Analytics: We use tools like Google Analytics 4 (GA4) to understand visitor behavior anonymously. This helps us improve site speed and layout.

  3. Functional Cookies: These remember your preferences, such as your login details or recently viewed items.

  4. Targeting & Advertising: We work with partners like Conversant and Meta to show you relevant adverts based on your interests.

Managing Cookies: You can adjust your preferences at any time via our "Cookie Settings" footer link or through your browser settings. Note: Disabling essential cookies may prevent you from completing a purchase.

5. Third-Party Sharing

We never sell your data. However, we share information with trusted partners to run our business:

  • Logistics: Courier services to deliver your furniture.

  • Payment Providers: Stripe, Klarna, and V12 Retail Finance.

  • Marketing Tools: Mailchimp Attentive (for newsletters) and advertising networks.

  • Service Providers: Website developers (Evo) and hosting providers.

6. Your Legal Rights (UK GDPR/DPA 2018)

In 2026, you hold strengthened rights over your data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we fix inaccurate information.

  • Erasure (Right to be Forgotten): Request that we delete your data (subject to legal retention requirements, such as tax records).

  • Portability: Request your data in a machine-readable format.

  • Withdraw Consent: Opt-out of marketing at any time via the "Unsubscribe" link in our emails.

7. Contact Us

If you have questions regarding this policy or wish to exercise your data rights, please contact our Data Protection team:

  • Email: [Insert Support Email]

  • Phone: 01440 710673

  • Address: Maze Living, 1 Boundary Road, Haverhill, CB9 7YH, United Kingdom.

Maze Rattan Limited (Trading as Maze Living) is registered in England and Wales (6830840). Authorised and regulated by the Financial Conduct Authority (FRN: 934846).