Q I emailed you but nobody has replied!
We’re sorry that you haven’t received a reply yet, we know it’s frustrating. Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there. Due to a high volume of enquiries, we aim to reply to emails within 48 hours and we’re sorry if it’s been longer than this. Please get in touch again and we’ll do our best to solve the problem, your patience is greatly appreciated.